{"id":587,"date":"2021-05-24T14:27:33","date_gmt":"2021-05-24T04:27:33","guid":{"rendered":"https:\/\/eastcoastsynthetics.com.au\/?page_id=587"},"modified":"2022-10-18T08:30:27","modified_gmt":"2022-10-17T21:30:27","slug":"synthetic-grass-warranty-returns-policy","status":"publish","type":"page","link":"https:\/\/eastcoastsynthetics.com.au\/synthetic-grass-warranty-returns-policy\/","title":{"rendered":"Synthetic Grass Warranty &#038; Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"587\" class=\"elementor elementor-587\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0c86cb0 elementor-section-height-min-height elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"0c86cb0\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_bottom&quot;:&quot;opacity-tilt&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 2600 131.1\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0 0L2600 0 2600 69.1 0 0z\"\/>\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.5\" d=\"M0 0L2600 0 2600 69.1 0 69.1z\"\/>\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.25\" d=\"M2600 0L0 0 0 130.1 2600 69.1z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b14b3d7\" data-id=\"b14b3d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0204d37 elementor-widget elementor-widget-heading\" data-id=\"0204d37\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 30-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Warranty & Returns<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-349f084 elementor-widget elementor-widget-text-editor\" data-id=\"349f084\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 30-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Before making a purchase, please familiarise yourself with our Terms and Conditions, specifically our Returns Policy and Warranty information.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a5a054 elementor-align-justify elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"6a5a054\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"\/wp-content\/uploads\/2021\/05\/Eastcoast-Synthetics-Warranty-Returns-Policy.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Warranty & Returns Information<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2433d07\" data-id=\"2433d07\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c13f3ae elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c13f3ae\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4508ba5\" data-id=\"4508ba5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f65c0ce elementor-widget elementor-widget-text-editor\" data-id=\"f65c0ce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2><strong>Synthetic Grass Warranty<\/strong><\/h2><h4>\u00a0<\/h4><h4><strong style=\"color: var(--ast-global-color-2); font-size: 1.33333rem; font-style: inherit; font-family: var( --e-global-typography-text-font-family ), Sans-serif; background-color: var(--ast-global-color-5);\">THE TERM OF THIS WARRANTY IS 8 YEARS FROM THE DATE OF PURCHASE<\/strong><\/h4><ul><li>This warranty covers the repair or replacement of faulty product only. It does not cover damage caused by faulty installation or base works.<\/li><li>Any labour cost associated with the repair or replacement of the grass will be at the expense of the customer.<\/li><li>This warranty does not cover normal wear and tear.<\/li><li>This warranty does not cover matting.<\/li><li>This warranty does not cover damage caused by animals, vehicles or weather events.<\/li><li>This warranty does not cover damage caused by magnified or reflected heat or light.<\/li><li>This warranty does not cover neglect or lack of maintenance. Maintenance is the responsibility of the customer as per our care instructions (link).<\/li><li>After 3 years, an 11% depreciation in replacement cost per year thereafter on a pro rata basis will be incurred.<\/li><li>Replacement cost will under no circumstances exceed the original cost of the product.<\/li><\/ul><p>All claims must be in writing with clear photographic evidence and will need to be investigated in person by an Eastcoast Synthetics representative before the removal\/disposal of the product occurs.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8a06701\" data-id=\"8a06701\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b697329 elementor-widget elementor-widget-text-editor\" data-id=\"b697329\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2><strong>Returns Policy<\/strong><\/h2><ul><li>Synthetic grass that has been deemed to have a manufacturing fault after inspection by an Eastcoast Synthetics representative will be replaced.<\/li><li>Only full rolls in their original packaging can be returned for a full refund.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2764e98 elementor-section-height-min-height elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"2764e98\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0f73921\" data-id=\"0f73921\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-103c907 elementor-widget elementor-widget-heading\" data-id=\"103c907\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Browse DIY or request a quote for professional installation:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4daceb elementor-align-justify elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"c4daceb\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"\/shop\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View products<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2396dba elementor-align-justify elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"2396dba\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/eastcoastsynthetics.com.au\/contact-us\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Install quote<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6890411 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6890411\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c2c7cad\" data-id=\"c2c7cad\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec274c8 elementor-widget elementor-widget-heading\" data-id=\"ec274c8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">SUPPLIERS OF COMMERCIAL-GRADE ARTIFICIAL GRASS FOR RESIDENTIAL & COMMERCIAL USE, SCHOOLS, PLAYGROUNDS CHILD CARE FACILITIES & MORE...<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Warranty &#038; Returns Before making a purchase, please familiarise yourself with our Terms and Conditions, specifically our Returns Policy and Warranty information. Warranty &#038; Returns Information Synthetic Grass Warranty \u00a0 THE TERM OF THIS WARRANTY IS 8 YEARS FROM THE DATE OF PURCHASE This warranty covers the repair or replacement of faulty product only. It &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/eastcoastsynthetics.com.au\/synthetic-grass-warranty-returns-policy\/\"> <span class=\"screen-reader-text\">Synthetic Grass Warranty &#038; Returns Policy<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Eastcoast Synthetic Grass ~ Warranty &amp; Returns Policy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eastcoastsynthetics.com.au\/synthetic-grass-warranty-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Eastcoast Synthetic Grass ~ Warranty &amp; Returns Policy\" \/>\n<meta property=\"og:description\" content=\"Warranty &#038; Returns Before making a purchase, please familiarise yourself with our Terms and Conditions, specifically our Returns Policy and Warranty information. Warranty &#038; Returns Information Synthetic Grass Warranty \u00a0 THE TERM OF THIS WARRANTY IS 8 YEARS FROM THE DATE OF PURCHASE This warranty covers the repair or replacement of faulty product only. It &hellip; Synthetic Grass Warranty &#038; Returns Policy Read More &raquo;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/eastcoastsynthetics.com.au\/synthetic-grass-warranty-returns-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Eastcoast Synthetics\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/eastcoastsynthetics\/\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-17T21:30:27+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/eastcoastsynthetics.com.au\/synthetic-grass-warranty-returns-policy\/\",\"url\":\"https:\/\/eastcoastsynthetics.com.au\/synthetic-grass-warranty-returns-policy\/\",\"name\":\"Eastcoast Synthetic Grass ~ Warranty & Returns Policy\",\"isPartOf\":{\"@id\":\"https:\/\/eastcoastsynthetics.com.au\/#website\"},\"datePublished\":\"2021-05-24T04:27:33+00:00\",\"dateModified\":\"2022-10-17T21:30:27+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/eastcoastsynthetics.com.au\/synthetic-grass-warranty-returns-policy\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/eastcoastsynthetics.com.au\/synthetic-grass-warranty-returns-policy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/eastcoastsynthetics.com.au\/synthetic-grass-warranty-returns-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/eastcoastsynthetics.com.au\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Synthetic Grass Warranty &#038; Returns Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/eastcoastsynthetics.com.au\/#website\",\"url\":\"https:\/\/eastcoastsynthetics.com.au\/\",\"name\":\"Artificial Grass Suppliers Sydney to Brisbane ~ Eastcoast Synthetics\",\"description\":\"Commercial-Grade Synthetic Turf for Various Applications\",\"publisher\":{\"@id\":\"https:\/\/eastcoastsynthetics.com.au\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/eastcoastsynthetics.com.au\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/eastcoastsynthetics.com.au\/#organization\",\"name\":\"Eastcoast Synthetics Pty Limited.\",\"url\":\"https:\/\/eastcoastsynthetics.com.au\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/eastcoastsynthetics.com.au\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/eastcoastsynthetics.com.au\/wp-content\/uploads\/2021\/04\/eastcoast-synthetics-logo-v2.png\",\"contentUrl\":\"https:\/\/eastcoastsynthetics.com.au\/wp-content\/uploads\/2021\/04\/eastcoast-synthetics-logo-v2.png\",\"width\":336,\"height\":95,\"caption\":\"Eastcoast Synthetics Pty Limited.\"},\"image\":{\"@id\":\"https:\/\/eastcoastsynthetics.com.au\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/eastcoastsynthetics\/\",\"https:\/\/www.linkedin.com\/company\/eastcoastsynthetics\",\"https:\/\/www.pinterest.com.au\/eastcoastsynthetics\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Eastcoast Synthetic Grass ~ Warranty & Returns Policy","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/eastcoastsynthetics.com.au\/synthetic-grass-warranty-returns-policy\/","og_locale":"en_US","og_type":"article","og_title":"Eastcoast Synthetic Grass ~ Warranty & Returns Policy","og_description":"Warranty &#038; Returns Before making a purchase, please familiarise yourself with our Terms and Conditions, specifically our Returns Policy and Warranty information. Warranty &#038; Returns Information Synthetic Grass Warranty \u00a0 THE TERM OF THIS WARRANTY IS 8 YEARS FROM THE DATE OF PURCHASE This warranty covers the repair or replacement of faulty product only. 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