Warranty & Returns
Before making a purchase, please familiarise yourself with our Terms and Conditions, specifically our Returns Policy and Warranty information.
Synthetic Grass Warranty
THE TERM OF THIS WARRANTY IS 8 YEARS FROM THE DATE OF PURCHASE
- This warranty covers the repair or replacement of faulty product only. It does not cover damage caused by faulty installation or base works.
- Any labour cost associated with the repair or replacement of the grass will be at the expense of the customer.
- This warranty does not cover normal wear and tear.
- This warranty does not cover matting.
- This warranty does not cover damage caused by animals, vehicles or weather events.
- This warranty does not cover damage caused by magnified or reflected heat or light.
- This warranty does not cover neglect or lack of maintenance. Maintenance is the responsibility of the customer as per our care instructions (link).
- After 3 years, an 11% depreciation in replacement cost per year thereafter on a pro rata basis will be incurred.
- Replacement cost will under no circumstances exceed the original cost of the product.
All claims must be in writing with clear photographic evidence and will need to be investigated in person by an Eastcoast Synthetics representative before the removal/disposal of the product occurs.
Returns Policy
- Synthetic grass that has been deemed to have a manufacturing fault after inspection by an Eastcoast Synthetics representative will be replaced.
- Only full rolls in their original packaging can be returned for a full refund.
SUPPLIERS OF COMMERCIAL-GRADE ARTIFICIAL GRASS FOR RESIDENTIAL & COMMERCIAL USE, SCHOOLS, PLAYGROUNDS CHILD CARE FACILITIES & MORE...
